Our HP service center in Mannady deals with the customer with a motto of service with smile. When we get a call from the customer, we check whether the customer is ok with the carry in service or they prefer the doorstep service. We have seen that mostly people prefer doorstep service because they feel that it does save a lot of time. The big difference with the printer and laptop is that the laptop calls are high on the weekends and people want to clear the issue on the weekends i.e on their off day from work and that is why they prefer for doorstep service. But we give the customer their choice.
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